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Arriva

Journey issue reporting via chatbot for passengers

The problemBeing a small margin business, Arriva spent a lot of money on customer service, and were heavily fined for lack of maintenance.

The solution: A chatbot that lets commuters report issues onboard their bus journey, and help Arriva gather data and optimise maintenance resources.

The result: Arriva has begun harvesting data, which is used for resource allocation and optimisation. Arriva has also experienced an extraordinary interest from commuters using the app for reporting i.e. broken seats.

LANGUAGES

HTML / CSS
JS
PHP

TECH

AngularJS, Ionic, Cordova, Laravel, Guzzle, Excel, Linux, NGinx, MySQL, Redis, Beanstalkd, S3

INTEGRATIONS

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