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e-Boks

Everything important filed in one place

A secure electronic mailbox used to receive digital mail from the private sector and public authorities. e-Boks operates in Denmark, Sweden, Norway and Ireland and is the primary mail provider in every country.

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Complete rethinking of app

Payrolls, insurance information or your birth certificate – everything is stored and organised safely in e-Boks.
But changed customer needs and app-behaviour as well as an increase in popularity in Scandinavia and Ireland demanded a new app-approach. Nodes did a complete rethinking of design, security and codebase as well as user experience and added new services to create a holistic app-experience.
By using the e-Boks app, you can easily file every little bit of important information digitally and retrieve it wherever you are whenever you prefer. It’s safe, convenient and it works.

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Increased demand

A rising number of users required a more stable system

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App before web

Surveys showed users preferred to login using an app

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Additional features

Extra features were needed to make the e-Boks experience complete

+500M

digital letters sent via e-Boks

2018

70%

off all sessions are mobile

2018

Top 5

apps in Denmark

2018

e-Boks Beats Lego, Velux & Georg Jensen on Image & Consumer Trust

For the second year in a row, e-Boks is voted the most trusted brand by the Danes beating some of the most well-renowned companies in Denmark. The combination of easy access to important information and high brand awareness is awarded by the consumers who also see e-Boks as a positive contributor to society. 96 % prefer to receive post from the public authorities and private companies in one digital mailbox – A solution provided by e-Boks.

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We measure our customer satisfaction daily and time after time again our app gets high ratings. It has definitely contributed to our company’s success in Deloittes and Calibers image analysis

We measure our customer satisfaction daily and time after time again our app gets high ratings. It has definitely contributed to our company’s success in Deloittes and Calibers image analysis

Ulrik Falkner Thagesen – Chief Executive Officer, e-Boks

Digitalising an Industry

For years, the public authorities and companies alike have sent millions of physical letters to its citizens and users. Letters, which often contained private information. By using e-Boks, people’s personal information is sent directly to their own digital space minimizing the risks of data breach.

Users Prefer the App

The digitisation of mail is time-saving and most importantly safe. And by making the e-Boks app as user friendly as possible, more than 2/3 are signing in via the application.

Jesper Brandt, Head of QA & AMT

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Our goal was to make it as easy as possible to access one’s private information without compromising data security. With the e-Boks app, users can access their own medical files, deeds or any other important data with a few easy swipes

Our goal was to make it as easy as possible to access one’s private information without compromising data security. With the e-Boks app, users can access their own medical files, deeds or any other important data with a few easy swipes

Christian Hall – Consultant, Nodes

A Partnership Throughout 5 Years with Major Impact

For more than 5 years, Nodes and e-Boks have been building a strong relationship. What started as an overhaul of their existing app turned into a healthy and long-lasting partnership with mutual trust, respect and understanding. In fact, Nodes was chosen to develop the new e-Boks plus app, which is an app within the original e-Boks app. It provides a new set of features and is a testament to a mutually beneficial partnership.

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Scalabilty

485 million documents were sent via e-Boks in 2018. And more are expected in the years to come

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Multiple benefits by digitisation

30.000 private companies and public authorities use e-Boks. Not only good for business, it’s good for the environment

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New business model

The app is a key player in the business model of e-Boks

Higher Standards with Inhouse QA

When handling personal information, data safety is absolute key!
That’s why our inhouse QA specialists continuously tested functionalities, login permissions and workflows. Every corner of the app was covered by two appointed QAs leaving no room for compromised data.
Having inhouse QA specialists sitting right next to our consultants are a guarantee for a better alignment between us and clients.

Higher Standards with Inhouse QA

When handling personal information, data safety is absolute key! That’s why our inhouse QA specialists continuously tested functionalities, login permissions and workflows. Every corner of the app was covered by two appointed QAs leaving no room for compromised data.
Having inhouse QA specialists sitting right next to our consultants are a guarantee for a better alignment between us and clients.

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