Social platform for maintenance reporting
The problem: Scotrail is responsible for maintaining stations and trains up to standard in terms of issues with cleaning and broken equipment – any issues result in large fines.
The solution: The Snapp It tool allows employees and customers to report issues through photo and message sharing. The CMS manages all reports and distributes relevant issues to staff. The app has a rewards system that motivates industrious employees.
The result: Customer satisfaction has risen as the app allows people to engage with ScotRail and their local community. Employees and customers are kept updated with the progress of their reports. Most important of all, issues have decreased and are resolved more rapidly, resulting in less fines.